Service Request Ticket - # 18881

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 19, 2007 05:04 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040981[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB,Cache,533MHz
Serial No. FH42P71 Location PDR

CPU Pentium M-1.7 GHz


OS Software MS Office Pro 2003 from P0053186

Wired NIC 00:12:3F:D1:4D:A1


Wireless NIC 00:12:F0:88:47:29

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Jan 23, 2007 02:43 PM 
laptop is by Joanie with the tracking number
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Joe Crowe Jan 23, 2007 02:40 PM 
5058 9546 416 tracking #
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Joe Crowe Jan 22, 2007 05:50 PM 
It's got complete care so we should be good.
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Audrey Macken Jan 22, 2007 02:26 PM 
She called and said that she has information 
about this and would like to speak with Joe. She 
will leave him a message.
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Brian Smith Jan 22, 2007 02:01 PM 
Task reassigned to Joe Crowe.
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Brian Smith Jan 22, 2007 02:01 PM 
picked it up. Putting it in the warranty repair 
station now.
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Jonathan Guillen Jan 19, 2007 05:05 PM 
Something got split on/into the keyboard of 
Laptop #3. The Library is hoping that it can be 
cleaned. They'd like us to pick it up.
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