Service Request Ticket

Service Request Information

CONTACT	Name	Bentley, Larry	Date	Jan 22, 2007 07:04 AM
	Department	University Computing Solutions	Phone	88975
	Location		Email	bentleyl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050085 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280, Pentium 4 540, 3.20GHz1M
	Serial No.	C72WW71	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software
	Wired NIC	00:12:3F:90:B2:4F

TECHS	Submitted by	James Varieur	Contact	specialdoug@hotmail.com	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Jan 22, 2007 05:12 PM	reconnected plug works good.	Add Attachment
Myron Hoeckle (Student)	Jan 22, 2007 04:37 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Courtney Wehner	Jan 22, 2007 04:36 PM	I called and told the techs	Add Attachment
Courtney Wehner	Jan 22, 2007 04:35 PM	He just called back in and said that he is having the same problems with Premier that he was having before.He needs to get some work done tonight for tomorrow so he will be in his office if someone can come help him.	Add Attachment
Brian Smith	Jan 22, 2007 11:30 AM	I reinstalled one of the production sweet programs... it had gotten corrupt somehow.	Add Attachment
Brian Smith	Jan 22, 2007 11:11 AM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Jan 22, 2007 11:11 AM	going to take a look.	Add Attachment
Audrey Macken	Jan 22, 2007 10:21 AM	Roy Bennet called to make sure we know this is an urgent matter.	Add Attachment
Audrey Macken	Jan 22, 2007 08:59 AM	He can't work. He needs to do some editing for the vice president of finance and administration.	Add Attachment
James Varieur	Jan 22, 2007 07:10 AM	He came into work and his computer was in the middle of doing a "sofos Virus" update, he "dissconnected from the network" He can not use Premier software he gets error messaage "directory registry.cpp-174" The computer locks up.. He said he has tried to reeboot several times.	Add Attachment