Service Request Ticket

Service Request Information

CONTACT	Name	Carlson, Jan	Date	Jan 22, 2007 03:57 PM
	Department	Advancement & Foundation	Phone	88725
	Location		Email	carlsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060460 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 2 Thin Client #NTC-10Z-00
	Serial No.	0639YB0A50	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	MS Office Pro Plus 2007 installed as Office Pro 2003 from P0059792
	Wired NIC	00:14:4F:57:AA:77

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Courtney Carlson	Jan 25, 2007 01:39 PM	Jan called saying that the issue has been resolved for all users except for the username swerner06. This person still needs access.	Add Attachment
Brad Dougherty	Jan 23, 2007 02:57 PM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Jan 23, 2007 02:56 PM	I called and left her a message letting her know that the students need to go to \\radar and double click the printers they wish to have access to. Closing the task.	Add Attachment
Kevin Elmore	Jan 23, 2007 10:44 AM	She called at 10:42 wondering why no one had come.	Add Attachment
Kevin Elmore	Jan 23, 2007 09:27 AM	new students: swerner06 shead dfetsch05 existing workers mbellon05 adancer aperrigo06 ktaylor05 best time to come by is: 10am or Wed @ 10am.	Add Attachment
Michael Orr	Jan 23, 2007 09:15 AM	Called and left a vm with Jan Carlson to make sure she was authorizing Karyn Taylor to have this access.	Add Attachment
Courtney Wehner	Jan 22, 2007 03:58 PM	Karyn Taylor-Student Database worker She is the one who needs this done.	Add Attachment
Courtney Wehner	Jan 22, 2007 03:57 PM	**This is an email** Mallard Tiny Duck These are printers in the Cottage.	Add Attachment