Service Request Ticket

Service Request Information

CONTACT	Name	Beebe, Judy	Date	Jan 25, 2007 01:44 PM
	Department	Business/Economics Division	Phone	88799
	Location		Email	beebej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030819 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	N/A	Location	ITC Fee Payment
	CPU	Pentium 4-2.80Ghz
	OS		Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:10:C7

TECHS	Submitted by	Adam Bates	Contact	abates@wou.edu	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Apr 09, 2007 08:29 AM	Joe fixed this in a logon script.	Add Attachment
Brad Dougherty	Feb 01, 2007 12:14 PM	Task reassigned to Brad Dougherty.	Add Attachment
Courtney Carlson	Feb 01, 2007 12:07 PM	She said the problem has returned. She requested that after the maching is worked on that it "be left shut down over the weekend."	Add Attachment
Brad Dougherty	Feb 01, 2007 10:28 AM	I ran updates and the problem stopped, but I'm assuming the issue isn't fixed yet. She said she would call back when it happens again.	Add Attachment
Brad Dougherty	Feb 01, 2007 09:22 AM	Task reassigned to Brad Dougherty.	Add Attachment
Courtney Wehner	Jan 29, 2007 04:05 PM	She called back and said that she is in 10a -1p tomorrow. She would like it if someone can make it in then. Thanks	Add Attachment
Myron Hoeckle (Student)	Jan 29, 2007 03:12 PM	called left a vm. asking for times available	Add Attachment
Courtney Carlson	Jan 25, 2007 01:51 PM	Will only shut down by push/hold power button. Was an issue over winter break, then her computer was taken, fixed and returned. It worked for the first week of the term and the problem has returned since the routine updates.	Add Attachment