Service Request Ticket - # 19016

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 26, 2007 12:08 PM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051158[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. S0612YB90E0 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:98:1E

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Jan 26, 2007 01:13 PM 
was able to restart the thin client.
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Brian Smith Jan 26, 2007 01:03 PM 
Task reassigned to Brian Smith.
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Brian Smith Jan 26, 2007 01:03 PM 
going to take a look.
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Jonathan Guillen Jan 26, 2007 01:02 PM 
User called back. He is unable to do any work.
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Jonathan Guillen Jan 26, 2007 12:09 PM 
He was logged into the terminal server when he 
left to go to a meeting. When he came back the 
thin client was at the default gray menu. 
Clicking on any of the window login buttons does 
nothing.
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