Service Request Ticket - # 19026

Service Request Information

CONTACT Name Thompson, Kathryn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 26, 2007 03:50 PM
Department Behavioral Sciences Division Phone 88315
Location Email thompsk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030705[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 8N80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:A4:35

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Jan 29, 2007 11:41 AM 
Task reassigned to Joe Crowe.
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Joe Crowe Jan 29, 2007 11:41 AM 
****This is an email****
Hi Kathy,

In the last few months, Microsoft released an
updated version of the Terminal Server client. 
For reasons that I cannot comprehend, they changed
the login (which changes the way we login to our
terminal servers).

When entering in your username you can use either
thompsk@mash or mash\thompsk

Again, I don't know the reasoning behind
Microsoft's change.

Please let me know if you still have difficulty
logging on.
thanks,
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Jonathan Guillen Jan 26, 2007 03:55 PM 
She was trying to access the SPSS software 
through the terminal server, but when she tries 
to use remote desktop to log into ts.wou.edu, she 
is never able to login - gets the wrong 
username/password error. After she hits ok for 
the error dialog, she is presented with the 
expanded RDC options -> username, password, log 
on to: Log on to does not have MASH as an option, 
only (this computer).
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