Service Request Ticket - # 19049

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2007 12:20 PM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020661[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4, 2.80 GHz
Serial No. 877KW21 Location PDR

CPU Pentium 4-1.7GHz


OS Unknown Software Office XP Pro from P0042963

Wired NIC 00:07:E9:78:5A:0B

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Jan 31, 2007 05:00 PM 
will touch base with him on friday.
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Myron Hoeckle (Student) Jan 30, 2007 12:44 PM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Jan 30, 2007 12:13 PM 
the problem was in his shortcut...
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Myron Hoeckle (Student) Jan 30, 2007 11:56 AM 
they will be ready at noon.
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Myron Hoeckle (Student) Jan 30, 2007 11:40 AM 
remote connected but was in use.
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Myron Hoeckle (Student) Jan 30, 2007 08:16 AM 
Joan was not in our viking expert comes in at 9 or so.
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Myron Hoeckle (Student) Jan 30, 2007 08:12 AM 
groshonc is an administrator. I cannot remember if
students needed admin rights to the folder or the
machine to get viking to work.
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Myron Hoeckle (Student) Jan 29, 2007 03:32 PM 
comp name is UA20661RETTKEJ
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Audrey Macken Jan 29, 2007 12:21 PM 
She can access this just fine from this computer, 
but when any of her workers try to access it, 
they get this error before they get to the login 
screen.
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