Service Request Ticket - # 19062

Service Request Information

CONTACT Name Burke, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 29, 2007 10:04 PM
Department Phone 88818
Location Email burkem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20051218[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Business Inkjet 2800dtn Printer #C8164A#A2L
Serial No. SG63318E50 Location PDR - Picked up by PP on 12/8/10

Model C8164A Hostname hlcolor3.wou.edu
Notes duplexing, extra paper tray, name is Ink/Toner Refill

Wired NIC 00:11:0A:EB:EA:72

TECHS Submitted by Adam Bates Contact abates@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Jan 30, 2007 04:11 PM 
Task reassigned to Michael Orr.
 Add Attachment
Michael Orr Jan 30, 2007 04:11 PM 
Went back over again with Brad and he was able to
reattach the part. Printer's working fine again.
 Add Attachment
Michael Orr Jan 30, 2007 08:50 AM 
The problem is with HL-Color 3. I found the part
and it looks like it's party of the mechanism for
moving the ink carriage from side to side. The
piece doesn't look damaged, but I couldn't tell
how to reattach it to the inside of the printer.

The metal part is on my desk, tapped to a copy of
this ticket.
 Add Attachment
Adam Bates Jan 29, 2007 10:07 PM 
When removing some jammed paper, a student worker 
managed to also pull out a "metal thing." She was 
not sure what it was or where it came from.
 Add Attachment