Service Request Ticket - # 19064

Service Request Information

CONTACT Name Boespflug, Randy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 30, 2007 08:59 AM
Department Phone 88313
Location Email boespflugr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050991[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 1QPYB91 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS OfficePro 2003 from P0056135, Dragon Naturally Speaking Medical v8.0 #A709A-F00- 8.0 from P0056567 upgraded to Dragon NatSpking Medical v10 from P0069627

Wired NIC 00:12:3F:CD:60:35

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Jan 30, 2007 09:17 AM 
Task reassigned to Michael Orr.
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Michael Orr Jan 30, 2007 09:17 AM 
default printer was set to microsoft document
image writer instead of an actual printer. Problem
solved.
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Michael Orr Jan 30, 2007 09:10 AM 
Heading over. They said it's just a certain file
type that's having problems.
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Courtney Wehner Jan 30, 2007 09:03 AM 
The printer is in SH 121 (20060461) Everyone else 
can print to it fine. He said that he thinks it 
might be the way the file is set up. He is trying 
to print from online . Dr. B will be in and out 
of the office, so Call #88844 and talk to the 
front desk if you need to.
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