Service Request Ticket - # 19119

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 01, 2007 09:55 AM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20051069[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6400, Duo processor T2400, 2MB Cachem 1,83 GHz, 667 MHz FSB, with 15.4in SXGA+
Serial No. 1JB2V91 Location PDR

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Windows XP Pro Software no MS Office pkg purchased Install StarOffice 8

Wired NIC 00:15:C5:10:4D:2D


Wireless NIC 00:16:CE:45:62:28


TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public

Entered by Date Memo
Brian Smith Feb 02, 2007 02:54 PM
needed sophos updates.
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Brian Smith Feb 02, 2007 02:37 PM
Task reassigned to Brian Smith.
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Brian Smith Feb 02, 2007 02:37 PM
going to take a look.
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Jonathan Guillen Feb 02, 2007 01:59 PM
User called back. Machine is sitting on her desk 
in an open area, it can be accessed at any time. 
Angie is there now, and will be in the building 
until 5. The information desk staff have a radio 
link to her and can radio if she's not at her 
desk. 
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Brian Smith Feb 02, 2007 01:46 PM
called and left a voicemail for times available.
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Kevin Elmore Feb 02, 2007 09:21 AM
Client called on 2-2-07 to inquire about progress 
while entering a different task.  She sounded 
like she needed it soon, but was not demanding or 
even mildly rude.  She seemed to indicate through 
the tone of her voice that she'll need the 
machine soon.
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Jonathan Guillen Feb 01, 2007 09:55 AM
This is one of the laptops that gets checked out 
to students in WUC. The laptop will be in Angie's 
office. 
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