Service Request Ticket - # 19122

Service Request Information

CONTACT Name Loving, Mollie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 01, 2007 10:58 AM
Department Disability Access Services Phone 88250
Location Email lovingm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030859[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. BPC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, ABBYY FineReader Pro v8 and PDF Transformer from P0058354, Jaws Pro v7 upgrade, Magic Pro v10 upgrade and Wynn Wizard v5 upgrade all from P0058376, Text Aloud v2.0 from ?(see text file)

Wired NIC 00:0C:F1:E9:FF:A3

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Feb 02, 2007 05:18 PM 
it is done.
 Add Attachment
Myron Hoeckle (Student) Feb 02, 2007 08:30 AM 
my account is locked I cannot access T: so I will
look at this in the afternoon.
 Add Attachment
Joe Crowe Feb 01, 2007 11:51 AM 
Task reassigned to Myron Hoeckle.
 Add Attachment
Jonathan Guillen Feb 01, 2007 11:02 AM 
The other machine with the same software 
installed is 20030860[Edit Inv]. These acessiblity 
applications are "not working." They start up but 
do not "work correctly." I was unable to get 
anything more specific from Mollie. Mollie 
suggested that Myron be assigned to this task 
since he set up those computers and software 
originally. I let her know that it was ultimately 
up to scheduling and time constraints who would 
be working on this.
 Add Attachment