Service Request Ticket - # 19141

Service Request Information

CONTACT Name Smiles, Tracy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 02, 2007 09:48 AM
Department College of Education Phone 88526
Location Email smilest@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040693[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
Serial No. 83T8Z61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRO 2003 from P0051751

Wired NIC 00:11:43:BB:14:5F

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact guralnij@wou.edu 88646

Tracking

Entered by Date Memo
Joan Guralnick
Email

Public
Entered by Date Memo
Joan Guralnick Feb 08, 2007 10:48 AM 
discussed the fact that this task was created 
well.  It is a good example of what we do want 
him to document.
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Michael Orr Feb 07, 2007 02:41 PM 
Task reassigned to Joan Guralnick.
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Michael Orr Feb 07, 2007 02:41 PM 
Called her, She said that since MOnday it's been
booting up fine with no problems at all. She can
get on the H drive, check email, etc. It's not
crashing or refusing to boot. Closing ticket.
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Michael Orr Feb 06, 2007 03:44 PM 
Called, left VM.
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Joan Guralnick Feb 06, 2007 10:19 AM 
When this task is completed please flag it and 
put it in my queue>  Thanks.
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Audrey Macken Feb 05, 2007 01:01 PM 
Will leave in an hour today and tomorrow she will 
be available after 11.30.
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Michael Orr Feb 05, 2007 12:19 PM 
Called and left vm for times to come by this week.
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Brian Smith Feb 02, 2007 11:14 AM 
called and left a voicemail for good times to 
come over.
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Kevin Elmore Feb 02, 2007 09:54 AM 
Best time to call is: until noon.  then after 
11am next week.
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Kevin Elmore Feb 02, 2007 09:52 AM 
Chronic problem: while booting, Dell logo appears 
with stripes and then crashes.  Sometimes it 
takes a couple of times to get it to boot 
correctly.  This morning, 1st boot didn't connect 
with network.  Reboot and then connected to 
network, but when she tried to access the H: 
drive, Windows installer window shows up ready to 
install something (unknown something).  Not able 
to get into wou email from this particular 
machine (accessed wou email from home this 
morning.) Feels that the problem is just getting 
worse.
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