Service Request Ticket - # 19162

Service Request Information

CONTACT Name Alderson, Kathryn L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 05, 2007 09:57 AM
Department Phone 88441
Location Email aldersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact lambertp@wou.edu 88003

Tracking

Entered by Date Memo
Paul Lambert
Email

Public
Entered by Date Memo
Paul Lambert Mar 06, 2007 09:56 AM 
fixed
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Joe Crowe Feb 05, 2007 06:27 PM 
Hi Paul,
Nathan's laptops, which are used a lot and do not
have deep freeze also had this issue.  I've asked
Nathan to look at the Sophos log on the client, so
that we can determine if the laptop has been
receiving updates.  He may have already contacted
you.  These laptops are all failing Bradford.
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Joe Crowe Feb 05, 2007 06:25 PM 
Task reassigned to Paul Lambert.
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Audrey Macken Feb 05, 2007 01:19 PM 
Another computer: 20040974[Edit Inv]
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Audrey Macken Feb 05, 2007 11:15 AM 
Lori called to add another computer: 20050200[Edit Inv]
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Audrey Macken Feb 05, 2007 11:07 AM 
Lori called back to add another laptop to this.
They are getting the same message when trying to 
log in to the computer.

20050195[Edit Inv]
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Audrey Macken Feb 05, 2007 09:58 AM 
'Mash not available' is the message they get. 
These laptops are located behind the checkout 
desk. The message comes up when logging on to the 
computer.
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