Service Request Ticket - # 19196

Service Request Information

CONTACT Name Dutton, Bryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2007 09:15 AM
Department Natural Science/ Biology Phone 88452
Location Email duttonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030776[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. N/A Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320,Stella V. from P0080068.

Wired NIC 00:0C:F1:EA:05:80

TECHS Submitted by Adam Bates Contact abates@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Feb 06, 2007 02:58 PM 
all taken care of.
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Myron Hoeckle (Student) Feb 06, 2007 01:32 PM 
heading back
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Myron Hoeckle (Student) Feb 06, 2007 01:32 PM 
joe says it has the old deepfreeze.
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Myron Hoeckle (Student) Feb 06, 2007 01:27 PM 
the machine has Deepfreeze and we need to disable
it before we can remove and reinstalled the client.
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Brad Dougherty Feb 06, 2007 12:23 PM 
Task reassigned to Myron Hoeckle.
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Brad Dougherty Feb 06, 2007 12:21 PM 
Task reassigned to Brad Dougherty.
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Joan Guralnick Feb 06, 2007 11:39 AM 
Bryan called back.  He said that work has 
stopped because they can't use a different 
machine.
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Adam Bates Feb 06, 2007 09:17 AM 
Called back with the WOU#.
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Adam Bates Feb 06, 2007 09:16 AM 
He did not have the WOU#, he said he would call 
back with it.
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