Service Request Ticket - # 19200

Service Request Information

CONTACT Name Houck, Joe   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2007 12:38 PM
Department Athletics Phone 88384
Location Email houckj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050953[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Pentium M, 1.73GHz/2MB Cache/533MHz
Serial No. HSP3X81 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro 2003 from P0055522, Eagle Eye Motion Analysis from P0068200 1st install 11/13/2008

Wired NIC 00:14:22:DF:E6:5F


Wireless NIC 00:13:CE:65:8D:27

TECHS Submitted by Adam Bates Contact abates@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Feb 07, 2007 08:09 AM 
Task reassigned to Brad Dougherty.
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Myron Hoeckle (Student) Feb 07, 2007 08:09 AM 
there was a message on the audix they D/L videoLAN
all is well now.
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Brad Dougherty Feb 06, 2007 01:08 PM 
I called and left a message requesting a time when
he and the laptop will be available.

Helpdesk: When he calls back feel free to arrange
an appointment for him to bring the laptop to our
office anytime after 3pm today. (If he wishes.)
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Courtney Carlson Feb 06, 2007 12:44 PM 
dvd plays, but is not clear whatsoever.

He thinks it's a download issue.

He says he leaves tomorrow for Europe and needs 
this resolved before the end of the day.
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