Service Request Ticket - # 19201

Service Request Information

CONTACT Name Wildfang, Connie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2007 01:39 PM
Department College of Education Phone 88689
Location Email wildfangc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20020767[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600 Series, Intel P4-2.8GHz
Serial No. BRHNF31 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft Office XP Pro from P0043102, Dreamweaver MX from P0043066 upgraded to Dreamweaver v8 from P0059359

Wired NIC 00:07:E9:6A:04:96


TECHS Submitted by Adam Bates Contact abates@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public

Entered by Date Memo
Michael Orr Mar 29, 2007 03:45 PM
Task reassigned to Michael Orr.
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Michael Orr Mar 29, 2007 03:45 PM
She hasn't called back yet, closing ticket.
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Michael Orr Feb 13, 2007 04:23 PM
Made the menu bar show in the "printable" window
in email. This fixed the "other problems".

She's still unhappy with the way the font is
displaying in her email. It is a serif'd font and
looks somewhat blocky.
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Michael Orr Feb 13, 2007 03:55 PM
Heading over.
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Michael Orr Feb 13, 2007 03:54 PM
Printing isn't working the same way as it was
before, font size is still an issue. She mostly
needs help getting settings the way she wants them.
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Michael Orr Feb 13, 2007 03:51 PM
Task reassigned to Joe Crowe.
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Courtney Wehner Feb 13, 2007 03:14 PM
She called back and said she is in her office 
till 5p. Otherwise you need to call again to 
schedule another time.
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Myron Hoeckle (Student) Feb 09, 2007 08:20 AM
called left a VM, asking for times available since
she wants to be there.
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Courtney Wehner Feb 08, 2007 02:00 PM
She called back and said that the whole email 
thing is not working out for her. She said that 
Brad worked with her remotely to fix the font 
problem, but now it is back as well as other 
problems. She said that she would like it if 
someone could come in and work with her instead. 
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Brad Dougherty Feb 06, 2007 03:42 PM
Task reassigned to Brad Dougherty.
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Brad Dougherty Feb 06, 2007 03:42 PM
She wanted the font to be smaller in her e-mails.
I told her that we didn't have any settings that
could accomplish that for her.
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Courtney Carlson Feb 06, 2007 01:40 PM
In and out of the office, please call ahead
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