Service Request Ticket - # 19207

Service Request Information

CONTACT Name Parpart, Jerrie Lee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2007 02:37 PM
Department Library & Media Services Phone 88419
Location Email parparj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051151[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. 0612YB009B Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:9D:CC

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact ichinoea@wou.edu 88238

Tracking

Entered by Date Memo
Alex Ichinoe
Email

Public
Entered by Date Memo
Courtney Wehner Feb 06, 2007 02:43 PM 
Task reassigned to Alex "FiveOh" Ichinoe.
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Courtney Wehner Feb 06, 2007 02:43 PM 
A save dialog box for saving is what is on frozen 
on the screen. She was in a word document. The 
student is gone and so she does not know anymore 
info. It says TS client at the top of the save 
box.
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Courtney Wehner Feb 06, 2007 02:39 PM 
She was told to try Alt F4, that didn't work. 
Then she was told to unplug it and plug it back 
it, and that didn't work. She said that comp i s 
located in the library by the Reference desk.
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