Service Request Ticket - # 19212

Service Request Information

CONTACT Name Miyagishima, Bryan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2007 05:32 PM
Department Phone 88892
Location Email miyagib@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Feb 21, 2007 03:49 PM 
machine in place, net still dead told them to
contact telecom.
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Myron Hoeckle (Student) Feb 20, 2007 02:06 PM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Feb 19, 2007 04:49 PM 
Task reassigned to Joe Crowe.
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Myron Hoeckle (Student) Feb 19, 2007 04:49 PM 
20030687[Edit Inv] has a bad mouse port... new mobo?
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Myron Hoeckle (Student) Feb 19, 2007 04:37 PM 
20030687[Edit Inv] in the tech area.
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Brian Smith Feb 19, 2007 02:41 PM 
if you could take care of this while delivering 
elise' machine it would be cool. Probably just 
bring over another mouse to test.
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Brian Smith Feb 19, 2007 02:41 PM 
Task reassigned to Myron Hoeckle.
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Michael Orr Feb 19, 2007 01:50 PM 
Task reassigned to Brian Smith.
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Michael Orr Feb 19, 2007 01:50 PM 
Got everything set up on one computer. The
computer on the left still does not have a network
connection "MASH domain was unavailable" and the
mouse isn't working. The mouse is a PS/2 mouse and
is plugged in correctly, it's just not working.

As for the network problem, I don't think the jack
in the wall is on. It may be worth calling Telecom
and finding out.
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Brian Smith Feb 19, 2007 12:44 PM 
Task reassigned to Michael Orr.
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Joan Guralnick Feb 19, 2007 08:26 AM 
Task reassigned to Joe Crowe.
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Joan Guralnick Feb 19, 2007 08:25 AM 
Since you have made it clear that you don't see 
the techs crosstraining I never planned on the 
lab attendants doing any tech work.  There have 
been too many changes recently and I am not 
ready to consider this option at this time.
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Joe Crowe Feb 19, 2007 03:28 AM 
All the "junk" is in place.  The library just
won't hook KB, mouse etc into the machine.
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Joe Crowe Feb 19, 2007 03:28 AM 
Task reassigned to Joan Guralnick.
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Joe Crowe Feb 19, 2007 03:28 AM 
hooking the machines up.
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Joan Guralnick Feb 12, 2007 08:18 PM 
Joe, I'm sorry this task makes no sense to me.  
I'm not sure what you see the lab attendants 
doing.
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Joe Crowe Feb 12, 2007 01:30 PM 
Called him, again, to find out the status of the
plant work
for these machines.
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Joe Crowe Feb 08, 2007 04:37 PM 
Called to find out the status of the plant work
for these machines.
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Joe Crowe Feb 06, 2007 10:47 PM 
Task reassigned to Joe Crowe.
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Courtney Wehner Feb 06, 2007 05:33 PM 
They are already where they need to be. They need 
extention cords to the power. They need to have 
these set up.
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