Service Request Ticket - # 19233

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 07, 2007 01:17 PM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020661[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4, 2.80 GHz
Serial No. 877KW21 Location PDR

CPU Pentium 4-1.7GHz


OS Unknown Software Office XP Pro from P0042963

Wired NIC 00:07:E9:78:5A:0B

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Feb 20, 2007 03:46 PM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Feb 20, 2007 03:46 PM 
I copied Cara's profile to his profile and the
default profile. This fixed their issue.
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Courtney Wehner Feb 20, 2007 02:58 PM 
It worked on her computer but it will not work is 
but if he logs in on her computer it will work. 
The student worker Zach is there now and will be 
for about an hour.
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Brian Smith Feb 16, 2007 02:28 PM 
She is going to have zach test out writing to the 
directory as well as logging into her machine to 
test it out. If we find that is machine based we 
will have to reimage the machine.
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Audrey Macken Feb 12, 2007 01:04 PM 
Zach will be in for about another hour.
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Audrey Macken Feb 12, 2007 01:04 PM 
Zach returned Brian's call. He can be reached at 
88671. Cara said you can also call her about this.
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Myron Hoeckle (Student) Feb 09, 2007 08:29 AM 
called left a VM for an update.
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Brian Smith Feb 07, 2007 02:39 PM 
She was unsure of where the actual data was that 
was being searched.  She gave out a few things 
such as viking9.world or oracle.wou.edu
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Brian Smith Feb 07, 2007 02:10 PM 
called and left a voicemail. joe removed him from 
the group and threw him back in, hopfully this 
will resolve the issue.
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Christian Mendez Feb 07, 2007 01:18 PM 
Cara's student cannot run the SQL's when HE is 
logged into the machine. He can see them, but 
cannot run them. 

If Cara is logged in, he can of course use the 
SQL's. She needs him to be able to log into the 
machine and run these sql's.

Student Name: Zack Hlavinka
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