Service Request Ticket - # 19242

Service Request Information

CONTACT Name Burke, Michele   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 07, 2007 03:08 PM
Department Phone 88818
Location Email burkem@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051154[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. 0612YB011A Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:98:26

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Feb 07, 2007 04:56 PM 
Task reassigned to Joe Crowe.
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Michael Orr Feb 07, 2007 03:26 PM 
Task reassigned to Network Admin.
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Michael Orr Feb 07, 2007 03:26 PM 
Myron mentioned that this usually means the
session needs to be restarted from the server
side. Mac addy is:  00-14-4F-0E-98-26 per inventory
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Kevin Elmore Feb 07, 2007 03:09 PM 
tried remote desktop closing, pulling power which 
boots back to frozen screen.
88899 is refernce desk extension
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