Service Request Ticket - # 19247

Service Request Information

CONTACT Name Merriman, Beverly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2007 08:19 AM
Department Deaf Studies and Professional Studies Phone 88261
Location Email merrimab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060224[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. H1L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:59:F9

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
James Varieur Feb 16, 2007 09:22 AM 
They are still haveing problems with this 
machine, the pc says, can not locate floppy 
drive. but there is no floppy drive installed on 
this machine.
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Michael Orr Feb 14, 2007 03:39 PM 
Taken care of. Closing ticket.
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Michael Orr Feb 14, 2007 03:29 PM 
Heading over again.
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Michael Orr Feb 14, 2007 12:38 PM 
They're evidently out for lunch. Department office
is locked up. I'll take care of this during my
second shift.
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Michael Orr Feb 14, 2007 12:35 PM 
Task reassigned to Michael Orr.
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Michael Orr Feb 14, 2007 12:35 PM 
Heading over, sorry, forgot to set that part up.
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Audrey Macken Feb 14, 2007 08:42 AM 
Beverly called back and said that the time and 
date are off since a new battery was installed.
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Joe Crowe Feb 13, 2007 10:49 PM 
Task reassigned to Michael Orr.
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Michael Orr Feb 13, 2007 05:21 PM 
Installed new CMOS battery, all set.
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Joe Crowe Feb 12, 2007 02:45 PM 
part ordered
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Myron Hoeckle (Student) Feb 09, 2007 04:04 PM 
she called back asking for an update on the situation.
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Michael Orr Feb 08, 2007 09:23 AM 
Called, left message with her student worker
saying not to worry and that the part may be
replaceable under warranty.
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Michael Orr Feb 08, 2007 09:21 AM 
Task reassigned to Joe Crowe.
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Michael Orr Feb 08, 2007 09:21 AM 
Sounds like the CMOS battery is dying. The
inventory says the machine's under warranty until
2009. Is this something we can have replaced
through that?
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Jonathan Guillen Feb 08, 2007 08:20 AM 
They were given the option to continue to 
windows, which they did and it started up 
normaly. After rebooting the machine to see if 
they'd get the message again, they did not.
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