Service Request Ticket - # 19253

Service Request Information

CONTACT Name Thomas, Daryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2007 09:47 AM
Department Health & Exercise Science Phone 88915
Location Email thomasda@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040569[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 SFF, Pentium 4 Processor 540
Serial No. f17sk61 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0050950

Wired NIC 00:11:43:B1:3E:DC

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Feb 08, 2007 10:20 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Feb 08, 2007 10:20 AM 
I installed the new version of Windows Defender.
Should be fine now.
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Michael Orr Feb 08, 2007 10:00 AM 
The old version of Windows Defender needs to be
uninstalled to stop this. Then install the newer
version of Windows Defender and uninstall that.
This should fix the problem. If he still wants
Windows Defender then you can leave the new one
installed.
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Jonathan Guillen Feb 08, 2007 09:48 AM 
This has been happening for around a week. Error 
dialog box pops up after login while the user 
profile is loading.
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