Service Request Ticket - # 19268

Service Request Information

CONTACT Name Rockwell-Kincanon, Janeanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2007 07:16 PM
Department Library & Media Services Phone 89493
Location Email kincanonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051152[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. 0612YB0040 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:9D:BC

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Feb 20, 2007 10:49 AM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Feb 20, 2007 10:49 AM 
was working fine
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Joe Crowe Feb 19, 2007 03:26 AM 
Okay...we need to send someone to verify the mac
and watch as it's terminated (Either Alex or Joe
can terminate the session).
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Kevin Elmore Feb 09, 2007 09:13 AM 
The thin client is stuck on the same screen it 
was yesterday.
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Joe Crowe Feb 09, 2007 01:26 AM 
Task reassigned to Joe Crowe.
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Joe Crowe Feb 09, 2007 01:26 AM 
terminated session.
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Courtney Wehner Feb 08, 2007 07:16 PM 
Located behind the reference desk. If you cannot 
find it ask at the reference desk.
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