Service Request Ticket - # 19284

Service Request Information

CONTACT Name Boderman, Don   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2007 08:09 AM
Department Student Enrichment Program Phone 88656
Location Email boderman@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040818[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Latitude D800 Notebook Intel Pentium M with 15.4 WUXGA with Advanced Port Replicator and monitor stand
Serial No. 966Y771 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software Microsoft Office Pro 2003 from P0052260

Wired NIC 00:11:43:70:36:B3


Wireless NIC 00:0B:7D:1E:AE:CB

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Feb 12, 2007 10:32 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Feb 12, 2007 10:32 AM 
I called and left him a message instructing him to
restart his computer. This will more than likely
fix his problem. Closing the task.
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Audrey Macken Feb 12, 2007 08:10 AM 
He then gets another message saying windows could 
log on to a temporary profile. He doesn't know if 
he should just say ok, or if its more serious.
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