Service Request Ticket - # 19290

Service Request Information

CONTACT Name Johnson, Karen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2007 09:12 AM
Department College of Education Phone 88235
Location Email johnsonk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20020755[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description 1702FP, 17 inch flat panel display
Serial No. MX-08152-47605-26I-ABC1 Location PDR
TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Feb 14, 2007 03:01 PM 
Closing the task. I have it flagged in case they
call back.
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Brad Dougherty Feb 12, 2007 10:19 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Feb 12, 2007 10:19 AM 
It was profile based. I backed up all the profiles
to c:\Documents and Settings\Old Profiles. Karen
said that she would have people call and update
the task letting me know that they have logged on
so that I can restore their shortcuts.

I'm keeping the task open until Vicki Meyers calls in.
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Audrey Macken Feb 12, 2007 09:15 AM 
She gets a message saying 'Internet Explorer 
encountered a problem and had to shut down.'  She 
will print out a screen shot.  If the internet is 
needed, she can use Firefox until this is fixed.
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