Service Request Ticket - # 19300

Service Request Information

CONTACT Name Merriman, Beverly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2007 11:58 AM
Department Deaf Studies and Professional Studies Phone 88261
Location Email merrimab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030835[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 8P80Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:01:2A


TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public

Entered by Date Memo
Myron Hoeckle (Student) Feb 14, 2007 08:10 AM
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Feb 14, 2007 08:10 AM
replaced her normal.dot file and all is well.
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Michael Orr Feb 13, 2007 09:57 AM
I've tested this function on my machine and it's
working fine. The problem doesn't look to be with
anything in our network setup, but rather with her
machine/office install itself.
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Michael Orr Feb 13, 2007 09:55 AM
I've updated the description of the ticket.

What she's trying to do is go into a word document
and use the autotext function to insert the file
path and name into the document. This has always
worked before, but now whenever she tries to use
it it enters in the path of a document that no
longer exists and isn't related to her document at
all.

I tried creating a brand new document and
inserting the filename and path and it still gave
me the exact same (incorrect) file and path name
as it was trying to insert into the other document.
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Michael Orr Feb 13, 2007 09:37 AM
She's not actually attempting to attach a document
to an email, she's attempting to insert a path
name into another document and it's grabbing the
wrong document path for some reason.
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Audrey Macken Feb 12, 2007 12:00 PM
The file she wants to attach is in a folder on 
the i drive. When she types in the path to get to 
it, it comes up with a different folder on a 
different drive. She said someone can either stop 
by or email her.
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