Service Request Ticket - # 19303

Service Request Information

CONTACT Name Ross, Mike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 12, 2007 03:02 PM
Department University Computing Solutions Phone 88046
Location Email rossm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20040415[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Deskjet 5650 Inkjet Printer #C6490A#A2L
Serial No. MY4694P1Q1 Location PDR

Model C6490A Hostname
Notes external jet direct "bookman" Ink/Toner Refill
TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact rossm@wou.edu 88046

Tracking

Entered by Date Memo
Mike Ross
Email

Public
Entered by Date Memo
Mike Ross Mar 05, 2007 08:56 AM 
New printer ordered.  This one could not be 
repaired.
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Brian Smith Mar 02, 2007 02:13 PM 
Task reassigned to Mike Ross.
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Brian Smith Mar 02, 2007 02:13 PM 
going to assign this to Mike so that he can 
decide how to proceed from here.
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Brian Smith Feb 21, 2007 11:59 AM 
Task reassigned to Brian Smith.
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Brian Smith Feb 21, 2007 11:59 AM 
this printer is going to have to be replaced. I 
called Mike to ask him how he wanted to move 
forward with this.
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Courtney Wehner Feb 12, 2007 03:03 PM 
He said that the ink cartridge was changed 
because it would not print red, but it still will 
not print red. He said that the old ink cart 
leaked out some guke inside the printer too. The 
bookstore closes at 5p
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