Hello,

You asked U.C.S to fix LabScribe the software for
the biology class.

I fixed some permissions and I reinstalled the
program. This resolved
the issue.

If there are any other issues or problems that
arise with this project please feel free to email 
us at ucshelpdesk@wou.edu or to call us at 88925.

Thanks,

-- 
Myron Hoeckle
UCS Senior Tech
Western Oregon University
Phone: 838-8925
mhoeckle@wou.edu

Task reassigned to Myron Hoeckle.

Hello,

You asked U.C.S to fix machines that were not
working in the local network.

I took the machine ran a hardware check which passed.

I repaired the windows installation. This resolved
the issue.

If there are any other issues or problems that
arise with this project please feel free to email
us at ucshelpdesk@wou.edu or to call us at 88925.

Thanks,

-- 
Myron Hoeckle
UCS Senior Tech
Western Oregon University
Phone: 838-8925
mhoeckle@wou.edu

called left a vm, informing him that the hardware
passed and we are attempting to repair the
installation and that should it fail we will have
to re image the machine, which will take more
time, referred the Service Request Desk telephone
number for any comments or questions.

running HDD diag

the machine in question failed to have explorer
start either at startup in safe mode or normal.

Logged Prof LeMaster on a local admin accessed his
PPT he saved on the desktop.

Task reassigned to Myron Hoeckle.

also, when assigning this task to classroom 
support, the email to classroom support 
(stuwork@wou.edu) bounced. Noted in HEAL.