Service Request Ticket - # 19312

Service Request Information

CONTACT Name Clason, Elise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 13, 2007 11:18 AM
Department Phone 88889
Location Email clasone@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20020696[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description 1702FP, 17 inch flat panel display
Serial No. MX-08152-47605-26I-ABC1 Location PDR

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public

Entered by Date Memo
Myron Hoeckle (Student) Feb 19, 2007 04:10 PM
delivered. wolf telnet set up.
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Brian Smith Feb 19, 2007 02:41 PM
Task reassigned to Myron Hoeckle.
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Brian Smith Feb 19, 2007 02:40 PM
I installed most of the library software. Should 
be ready to deliver.
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Audrey Macken Feb 19, 2007 01:13 PM
Software: Adobe acrobat, dreamweaver 

She will be available the rest of the day.
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Brian Smith Feb 19, 2007 01:10 PM
left a voicemail asking for any special software 
as well as times that would be good for us to put 
the machine in place.
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Brian Smith Feb 19, 2007 01:06 PM
this should be ready to deliver, I installed 
macromedia dreamweaver 4 and an older version of 
photoshop.
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Brian Smith Feb 19, 2007 11:29 AM
Task reassigned to Brian Smith.
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Myron Hoeckle (Student) Feb 16, 2007 03:29 PM
Ran a scan on the machine in question. found two
threats. one had in netCat a remote admin tool,
then came up "Serv-U" 
Link:
http://www.sophos.com/virusinfo/analyses/servu.html
An FTP server... I killed the network connection
to it and it is on my desk.
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Myron Hoeckle (Student) Feb 16, 2007 01:40 PM
Task reassigned to Myron Hoeckle.
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Courtney Wehner Feb 16, 2007 11:23 AM
She called and said that the problem is 
back...but she is not getting a notice of the 
virus. She said that the porn site is back. 
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Joe Crowe Feb 15, 2007 09:55 AM
emailed her
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Joe Crowe Feb 15, 2007 09:55 AM
Task reassigned to Joe Crowe.
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Joe Crowe Feb 13, 2007 10:52 PM
Task reassigned to Travis Knabe.
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Joe Crowe Feb 13, 2007 10:51 PM
Restore warranted for
/fileserv/library_media_services/_Student
Workers/Collection_Management/intranet

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Brad Dougherty Feb 13, 2007 04:52 PM
Task reassigned to Joe Crowe.
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Brad Dougherty Feb 13, 2007 04:51 PM
The virus appended some code to every .htm and
.html file in the following directory:
\\cougar\library_media_services\_Student
Workers\Collection_Management\intranet

Refrence the following file for the line of code:
\\cougar\ucs\bdoughe\library_code.txt
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Brad Dougherty Feb 13, 2007 03:59 PM
20020705[Edit Inv]
20020712[Edit Inv]
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Courtney Wehner Feb 13, 2007 03:47 PM
She called back and said that she now she thinks 
there is a Porn site that pops up when you go in 
to the index.htm page. They cannot get it to go 
away.  
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Courtney Carlson Feb 13, 2007 01:38 PM
She called back twice looking for Brad and he was 
not in. Was hoping Brad would call her back again 
ASAP. She said she was really needing to use her 
machine.
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Brad Dougherty Feb 13, 2007 12:03 PM
I called and left her a message requesting a call
back when her machine is available.
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Kevin Elmore Feb 13, 2007 11:19 AM
sophos: has "detected a virus please contact 
service request desk."
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