Service Request Ticket

Service Request Information

CONTACT	Name	Harding, Julie	Date	Feb 13, 2007 03:53 PM
	Department	VP Academic Affairs/Provost	Phone	88807
	Location		Email	hardinj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060234 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	F1L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051, Adobe CS3 Design Standard WIN from P0062312
	Wired NIC	00:13:72:A6:59:E9

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Feb 14, 2007 11:00 AM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Feb 14, 2007 11:00 AM	she was using a ps2 to usb converter, they don't work well. I dropped off a USB keyboard to use while she is odering her new one.	Add Attachment
Audrey Macken	Feb 14, 2007 10:52 AM	She called one more time, I radio'd Brian.	Add Attachment
Audrey Macken	Feb 14, 2007 09:15 AM	She called again. I left a message on Joe's voicemail.	Add Attachment
Audrey Macken	Feb 14, 2007 08:18 AM	She called again this morning. She was typing along and all of a sudden her keyboard quit working. Same story as yesterday.	Add Attachment
Courtney Wehner	Feb 13, 2007 03:55 PM	She will be gone at 4p, but someone will be in the office if you can come in.	Add Attachment
Courtney Wehner	Feb 13, 2007 03:55 PM	This is the third time that it has done this today. She said that the light on the keyboard goes off. Then she has to hit ab unch of buttons and it would work again. BUT, she is just in the middle of typing when it goes off.	Add Attachment