Service Request Ticket - # 19330

Service Request Information

CONTACT Name McCannell, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 14, 2007 12:00 PM
Department Creative Arts/Art Phone 88442
Location Email mccannr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040096[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Power Mac G5 Dual 2GHz #Z0AB
Serial No. g84376ynqpq Location PDR

CPU G5-Dual 2GHz


OS Unknown Software

Wired NIC 00:0D:93:6B:7A:4C


TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public

Entered by Date Memo
Michael Orr Feb 14, 2007 03:28 PM
Went over and updated the scanner's driver with
the newest version. This added it to the list of
valid TWAIN devices. I was able to scan both as
administrator and as a student login with no
problem. Closing ticket.
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Michael Orr Feb 14, 2007 02:51 PM
Evidently they scan using Twain through Photoshop
and not the "scan now" button on the scanner.
Going to head back over and see if I can scan in
Twain now.
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Michael Orr Feb 14, 2007 02:46 PM
The Scanner attached to the Mac with Wou#20040096[Edit Inv]
is an Epson Perfection 1250 with the WOU#20010646[Edit Inv].
I believe this is the scaner the ticket's about.

I was unable to identify a problem. I logged in
both as administrator and as my student login and
both times simply pushing the "scan now" button on
the scanner caused a scan to occur without any
problems at all.

I'll call the professor and leave a message
letting them know everything's fine when I get
back. Closing ticket.
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Michael Orr Feb 14, 2007 02:33 PM
Task reassigned to Michael Orr.
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Michael Orr Feb 14, 2007 02:33 PM
Going to head over and check it out.
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Joan Guralnick Feb 14, 2007 12:01 PM
The room is open.  She will be back around 1300 
but feel free to look at it with out her.
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