Service Request Ticket - # 19337

Service Request Information

CONTACT Name Reynolds, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 14, 2007 02:40 PM
Department Education & Leadership Phone 88830
Location Email reynolm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040956[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280 , Pentium 4, 3.20GHz,1M,800MHz, FSB
Serial No. Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office PRo 2003 from P0053370

Wired NIC 00:12:3F:8A:89:44

TECHS Submitted by Christian Mendez Contact chmende@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Feb 19, 2007 02:52 PM 
Task reassigned to Brian Smith.
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Brian Smith Feb 19, 2007 02:52 PM 
this should have been closed then.
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Jonathan Guillen Feb 16, 2007 01:20 PM 
User called back. Everything is A-OK now.
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Brad Dougherty Feb 15, 2007 01:43 PM 
I called and left her a message telling her to try
restarting her computer and give us a call back
with an update on the status. If she says that the
issue is not resolved please get her availability
info.
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Christian Mendez Feb 14, 2007 02:42 PM 
She saved some folders on her office machine, and 
today when she logged in, they are gone. She said 
she has been noticing that her machine looks 
different (background/desktop items) and was not 
printing yesterday.
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