Service Request Ticket

Service Request Information

CONTACT	Name	Smith, Julia	Date	Feb 19, 2007 09:36 AM
	Department	Deaf Studies and Professional Studies	Phone	88744
	Location		Email	smithj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030741 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	51F0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:26:E9

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Feb 19, 2007 02:39 PM	ipconfig release and renew worked fine.	Add Attachment
Brian Smith	Feb 19, 2007 02:31 PM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Feb 19, 2007 02:31 PM	going to take a look.	Add Attachment
Audrey Macken	Feb 19, 2007 02:14 PM	She called again. She can't work.	Add Attachment
Audrey Macken	Feb 19, 2007 11:03 AM	This is only affecting her computer. She is able to log on to other computers. She will be in class until 2, but her door will be open. The secretaries know about the problem and she will be in the classroom across the hall from her office if there are any questions.	Add Attachment
Audrey Macken	Feb 19, 2007 10:14 AM	When she tries to access 'my documents' she gets a 'potential security risk'. She doesn't know if she should say 'ok' or not. She has tried restarting her computer several times.	Add Attachment
Audrey Macken	Feb 19, 2007 09:37 AM	'Server not found' message when trying to access IE, Outlook.	Add Attachment