Service Request Ticket - # 19423

Service Request Information

CONTACT Name Root, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 20, 2007 10:05 AM
Department Western Community Policing Institute Phone 14001
Location Email rootl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030748[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. D1F0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Dreamweaver MX 2004 from P0049292

Wired NIC 00:0C:F1:EA:29:22

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Mar 15, 2007 06:10 PM 
Task reassigned to Joe Crowe.
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Joe Crowe Mar 15, 2007 01:43 PM 
Computers moved.  Updating inv
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Audrey Macken Mar 14, 2007 12:28 PM 
20010685[Edit Inv], 20010387[Edit Inv]
These two computers need to be moved into 101 
from 111.

Techtronics 560 printer needs to be hooked up. It 
is already 101.
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Brad Dougherty Mar 12, 2007 10:01 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Mar 12, 2007 10:00 AM 
Done. Myron and I went over at 9:30am and did this.
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Audrey Macken Mar 12, 2007 08:37 AM 
Tried calling, apparently no techs are in right 
now.
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Audrey Macken Mar 12, 2007 08:34 AM 
She is ready for this to happen. She may not be 
around her phone, so just come on over.
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Brad Dougherty Mar 01, 2007 10:47 AM 
Putting this on hold until she is ready for it to
be moved.

HELPDESK: When she calls back in to let us know
that it is ready to move go ahead and escalate
this task to High Priority.
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Jonathan Guillen Feb 22, 2007 08:59 AM 
She will also have another person moving with her 
to the same room and they need her PC moved as 
well. WOU #20010387[Edit Inv].
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Jonathan Guillen Feb 22, 2007 08:58 AM 
User called. Her furniture won't be moved as soon 
as she thought so she'd like to have her PC moved 
on Monday instead of today.
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Michael Orr Feb 22, 2007 08:33 AM 
Called, left vm asking for a good time for us to
come by tomorrow and move the computer over for her.
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Kevin Elmore Feb 20, 2007 10:09 AM 
She will be moving her office to IT 101 likely on 
Friday.  She wonders if there is a protocol to 
follow about having the computer moved.  Network 
cable apparatus has been worked out, but would 
like details about moving the machine physcially 
from cable to cable.  Her contact number will not 
change when room changes.
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