Service Request Ticket - # 19434

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 21, 2007 08:44 AM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20031289[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 14JQ051 Description Dimension 4600 P4 2.8GHz
Serial No. 14JQ051 Location Spare Parts (was Tina Palmer)

CPU Pentium 4-2.80Ghz


OS Software MS Office from P0047835, Filemaker Pro 7 from P0052260, Macromedia Contribute 3 with CPS from P0056987

Wired NIC 00:0C:F1:E7:AE:FA

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact knabet@wou.edu 88507

Tracking

Entered by Date Memo
Travis Knabe
Email

Public
Entered by Date Memo
Courtney Carlson Mar 20, 2007 02:14 PM 
Task reassigned to Travis Knabe.
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Courtney Carlson Mar 20, 2007 02:13 PM 
The problem has returned... database empty again.

Student waiting for a report for one of the 
Deans, but can't access it
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Travis Knabe Feb 21, 2007 10:34 AM 
restored database
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Brad Dougherty Feb 21, 2007 09:13 AM 
Task reassigned to Travis Knabe.
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Brad Dougherty Feb 21, 2007 09:12 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Feb 21, 2007 09:12 AM 
It looks like someone overwrote the file. I think
we're going to have to recover it from backup.
The file is:
\\cougar\studyabroad\Self-Support Study Abroad\St
Abrd Main\Database\Student Database.fp7
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Audrey Macken Feb 21, 2007 08:47 AM 
They have tried to access it from multiple 
computers and on all of them the database is 
empty. They are pretty much having a heart attack 
over this.
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