Service Request Ticket - # 19438

Service Request Information

CONTACT Name Samples, Bernett   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 21, 2007 09:42 AM
Department The Research Institute Phone 88393
Location Email sampleb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060419[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium D, 3.40GHz,2x2M,800MHz FSB
Serial No. FN4D5C1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from TRI site license

Wired NIC 00:19:B9:04:D4:FA

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Feb 21, 2007 10:01 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Feb 21, 2007 10:00 AM 
I had her run gpupdate /force and then restart.
That fixed her problem.
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Audrey Macken Feb 21, 2007 09:44 AM 
All of her network drives and internet say they 
are disconnected when she tries to access them. 
She is unable to do most of her work because of 
this.
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