Service Request Ticket - # 19447

Service Request Information

CONTACT Name Harding, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 21, 2007 03:33 PM
Department VP Academic Affairs/Provost Phone 88807
Location Email hardinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060234[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. F1L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, Adobe CS3 Design Standard WIN from P0062312

Wired NIC 00:13:72:A6:59:E9

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Feb 28, 2007 02:53 PM 
Task reassigned to Brian Smith.
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Brian Smith Feb 28, 2007 02:53 PM 
I was able to install both pieces of software 
remotely, I also was able to obtain the files 
that were saved to her desktop.
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Tricia Flaherty Feb 27, 2007 05:05 PM 
her old machine W# was 20010421[Edit Inv] if this is what 
you are looking for
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Myron Hoeckle (Student) Feb 23, 2007 08:18 AM 
Service Request:18553, is the task of the GFA
setup, though it only has the WOU # of her new one
in it, I will talk with Tricia.
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Courtney Carlson Feb 22, 2007 12:35 PM 
Also missing a print driver. Online submission 
for print show. Digital Store Front.

She does not need to be at her computer/office 
for tech help.
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Brian Smith Feb 22, 2007 12:00 PM 
found the machine. Access is purchased as a part 
of office 2003 pro.
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Michael Orr Feb 22, 2007 09:42 AM 
Was going to check with Trisha to see if she
should even have Access on her machine, but
Trisha's out for the day.
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Courtney Wehner Feb 21, 2007 03:34 PM 
She also said that she does not even have that 
software installed on the new machine. So even if 
she had the files she would not be able to open 
them. SHe is in all day.
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