Service Request Ticket

Service Request Information

CONTACT	Name	Hale, Karla	Date	Feb 22, 2007 01:20 PM
	Department		Phone	88597
	Location		Email	halek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050349 (opens in a new window)	Bldg/Room	UNK
	Service Tag		Description	Inspiron 6000, Pentium M, 1.60GHz,2MB Cache,533MHz
	Serial No.	8PGS981	Location	PDR
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	00:12:3F:E4:A8:A6

TECHS	Submitted by	Courtney Carlson	Contact	ccarlso@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Mar 02, 2007 11:27 AM	dropped off the machine and had her go through bradford client. Seemed to work.	Add Attachment
Jonathan Guillen	Mar 01, 2007 10:17 AM	User called. She will be in her office all day today until 4 pm.	Add Attachment
Brian Smith	Mar 01, 2007 10:11 AM	called and left a voicemail.	Add Attachment
Brian Smith	Feb 28, 2007 02:11 PM	the drivers and everything are on there now. I also got the account stuff worked out with Paul and the Telecom. We just need to drop it off and walk her through the install of the Bradford client using her LDAP username and password.	Add Attachment
Brian Smith	Feb 23, 2007 12:28 PM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Feb 23, 2007 12:28 PM	going to take a look.	Add Attachment
Courtney Carlson	Feb 22, 2007 01:22 PM	She is about to have a meeting at 1:30 and said it was crucial she have internet access for the mtg. ITC 210 all afternoon. On campus Friday.	Add Attachment