Service Request Ticket - # 19462

Service Request Information

CONTACT Name Worley, Aaron   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 22, 2007 03:59 PM
Department Phone 88514
Location Email worleya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20010705[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4400, Pentium 4-1.6Ghz
Serial No. HGT7F11 Location PDR

CPU Pentium 4-1.6GHz


OS Unknown Software Office XP Pro from P0037073,MS Office Pro 2003 from P0052634

Wired NIC 00:02:B3:A6:76:E1

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Mar 23, 2007 01:24 PM 
this is delivered and optimum settings was 
working okay.
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Brian Smith Mar 23, 2007 01:02 PM 
Task reassigned to Brian Smith.
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Myron Hoeckle (Student) Mar 20, 2007 03:13 PM 
Task reassigned to Joe Crowe.
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Myron Hoeckle (Student) Mar 20, 2007 03:13 PM 
machine picked up Joe is informed about the thin
client issue.
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Myron Hoeckle (Student) Mar 20, 2007 01:21 PM 
after 2:30 today
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Joe Crowe Mar 16, 2007 03:59 PM 
get his machine on Tuesday
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Joe Crowe Mar 16, 2007 03:59 PM 
works for me but not for him.  Ghosting this damn POS.
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Joe Crowe Mar 16, 2007 03:45 PM 
I've bastardized an install.
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Joe Crowe Mar 15, 2007 02:05 PM 
Called peoplecube
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Brad Dougherty Mar 13, 2007 02:53 PM 
We need to order a new copy of optimum settings.
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Myron Hoeckle (Student) Mar 07, 2007 08:42 AM 
Still having the same issue.
Leaves his office today at 2:30pm.
Available all day tomorrow, Thurs, Friday
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Brad Dougherty Mar 06, 2007 11:25 AM 
Joe and I decided that we probably need to
reinstall the software on his machine. I'll ask
Tricia about getting the media today.
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Myron Hoeckle (Student) Mar 06, 2007 11:02 AM 
left a vm, asking when he is in today.
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Courtney Wehner Mar 01, 2007 04:09 PM 
He will be in till 5p, and tomorrow he will be in 
before 1p and after 3p.
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Brad Dougherty Mar 01, 2007 04:02 PM 
Called and left a message requesting availability.
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Michael Orr Mar 01, 2007 09:58 AM 
Trying to open a diagram within the Optimum 
Settings application.  Constant message: "The 
program is not responding"
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Michael Orr Mar 01, 2007 09:57 AM 
He evidently called in on the 27th and a new
ticket was created #19520. Closed that ticket
since this one was already opened, but I'm copying
the notes from there into this ticket.
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Courtney Wehner Feb 22, 2007 03:59 PM 
He said you can go in today or tomorrow from 8-11a
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