Service Request Ticket

Service Request Information

CONTACT	Name	Stalley, Jackson	Date	Feb 26, 2007 08:26 AM
	Department	Library & Media Services	Phone	88894
	Location		Email	stalleyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20020712 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	1C55X21	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	Microsoft XP Pro from old cpus P0032877, Macromedia Dreamweaver,Adobe Acrobat 6.0
	Wired NIC	00:07:E9:77:B6:CF

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Mar 05, 2007 10:45 AM	heard back from him.	Add Attachment
Joe Crowe	Mar 02, 2007 02:46 PM	left him a msg	Add Attachment
Ron Swartzendruber	Feb 27, 2007 05:29 PM	Task reassigned to Joe Crowe.	Add Attachment
Ron Swartzendruber	Feb 27, 2007 05:29 PM	Added him to the web-editors group. I don't know the status of the rest of his issues, so I will not mark this completed yet.	Add Attachment
Joe Crowe	Feb 27, 2007 11:39 AM	Task reassigned to Ron Swartzendruber.	Add Attachment
Myron Hoeckle (Student)	Feb 27, 2007 09:23 AM	he needs access the wouwebsite. \\cougar\wou_website$\provost\library_media_services?	Add Attachment
Kevin Elmore	Feb 27, 2007 08:45 AM	Yes, still have "denied network access" with the staff login.	Add Attachment
Myron Hoeckle (Student)	Feb 26, 2007 03:33 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Feb 26, 2007 03:32 PM	informed him of the problem this morning.	Add Attachment
Audrey Macken	Feb 26, 2007 08:27 AM	He can click ok and still access his h drive and i drive, but there are items in his h drive that do not belong to him.	Add Attachment