Service Request Ticket - # 19497

Service Request Information

CONTACT Name Hernandez-Hunter, Anna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 26, 2007 10:35 AM
Department Multicultural Student Services Phone 88195
Location Email hernana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030823[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. N/A Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:10:FD

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Feb 28, 2007 11:17 AM 
Sorry. I had typed it out, looks like I forgot to 
hit submit.  She had the local server name 
writtin in the username slot 
(ts9.wou.edu\username) I had her change it to 
mash.
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Joe Crowe Feb 26, 2007 04:56 PM 
Hi Brian,

What did you do here?  The documentation of what
was done is important and part of the task.

thanks,
Joe
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Joe Crowe Feb 26, 2007 04:55 PM 
Task reassigned to Brian Smith.
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Brian Smith Feb 26, 2007 01:17 PM 
Task reassigned to Brian Smith.
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Brian Smith Feb 26, 2007 01:17 PM 
going to go take a look.
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Michael Orr Feb 26, 2007 12:30 PM 
She should be available around 2:30 today.
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Audrey Macken Feb 26, 2007 10:36 AM 
She was unable to access the network and she was 
talking to Scott Carter who said to select Mash. 
Her computer will not give her that option.
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