Service Request Ticket - # 19516

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 27, 2007 08:22 AM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060479[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude D520 Dual Core, 4M L2 Cache,667Mhz
Serial No. F32ZCC1 Location PDR

CPU Intel Core 2 Duo T7200(4MB,2GHZ667MHz)


OS Unknown Software MS Office Pro 2007 from P0060107 to be installed as Office Pro 2003, installed Office Pro Plus 2007 on 3/2/10

Wired NIC 00:15:C5:C6:2C:43


Wireless NIC 00:19:D2:00:F7:01

TECHS Submitted by Nathan Sauer Contact sauern@wou.edu 88960
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Mar 05, 2007 04:26 PM 
set up, new drivers/software for the wireless card.
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Myron Hoeckle (Student) Mar 02, 2007 05:00 PM 
seems to work.
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Myron Hoeckle (Student) Mar 02, 2007 04:30 PM 
ghosted.
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Myron Hoeckle (Student) Feb 27, 2007 10:57 AM 
recovered software but when I boot to safe mode I
get a new blue screen... Logon process system
Terminated.
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Myron Hoeckle (Student) Feb 27, 2007 10:38 AM 
C:\windows\system32\config\software "the file
could not be copied."
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Myron Hoeckle (Student) Feb 27, 2007 10:37 AM 
proceeding to walk through the recovery console:
reference:
http://support.microsoft.com/Default.aspx?kbid=307545
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Myron Hoeckle (Student) Feb 27, 2007 10:29 AM 
windows didn't detect an operating system.
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Myron Hoeckle (Student) Feb 27, 2007 10:26 AM 
gonna try a windows repair
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Myron Hoeckle (Student) Feb 27, 2007 10:08 AM 
Stop: c0000218 {Registry File Failure}
the registry cannot load the hive (file):
\SystemRoot\System32\Config\SOFTWARE
or its log or alternate.
it is corrupt, absent, or not writable.

memory dump.
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Myron Hoeckle (Student) Feb 27, 2007 10:06 AM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Feb 27, 2007 09:59 AM 
looking into it.
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Myron Hoeckle (Student) Feb 27, 2007 08:34 AM 
he dropped the laptop at my desk.
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