Service Request Ticket

Service Request Information

CONTACT	Name	Dutcher, Patty	Date	Feb 27, 2007 11:44 AM
	Department		Phone	88021
	Location		Email	dutchep@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050992 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	7QPYB91	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS OfficePro 2003 from P0056135
	Wired NIC	00:12:3F:CD:7E:CF

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Mar 02, 2007 03:50 PM	closing and flagging.	Add Attachment
Joe Crowe	Mar 02, 2007 03:50 PM	Task reassigned to Joe Crowe.	Add Attachment
Joe Crowe	Mar 02, 2007 03:49 PM	Left her a Vm to use Acctlookup	Add Attachment
Joe Crowe	Mar 02, 2007 03:49 PM	She may have used Windows to change her password (instead of accountlookup).	Add Attachment
Jonathan Guillen	Mar 02, 2007 03:01 PM	User called. She still can't access her email.	Add Attachment
Kevin Elmore	Feb 27, 2007 11:47 AM	Best time until 12:30 then back 2:30 to 4:30pm. ext 88846	Add Attachment
Kevin Elmore	Feb 27, 2007 11:46 AM	dutchep@wou.edu She changed her password last night and still cannont access her email. She can, however, access the network and Banner.	Add Attachment