Service Request Ticket - # 19529

Service Request Information

CONTACT Name Bruce, Greg   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 27, 2007 01:09 PM
Department Athletics Phone 88177
Location Email bruceg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20020564[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4550, P4-2.53Ghz
Serial No. 8J3JT21 Location PDR

CPU Pentium 4-2.53GHz


OS Unknown Software

Wired NIC 00:07:E9:7E:34:A3


TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public

Entered by Date Memo
Courtney Carlson Feb 27, 2007 01:21 PM
Unable to connect to internet on machine in his 
office. I asked him to check the network cable, 
still gave error saying cannot display page.

He was using explorer, I asked him to try another 
browser, error said cannot be found.

He called in earlier today saying when he came 
into his office this morning his computer was 
acting strangely. I advised him to shut down and 
boot up, call back if needed. When he shut down 
he said there were 18 updates, which was more 
than usual.

He doesn't need to be in his office for 
assistance. Today he will be in office until 2:30.
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