Service Request Ticket - # 19532

Service Request Information

CONTACT Name Hoobler, Gudrun   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 27, 2007 02:07 PM
Department Humanities Division Phone 88715
Location Email hoobleg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20040621[Edit Inv] (opens in a new window) Bldg/Room ITC Fee Payment
Service Tag 5Y2QV61 Description OptiPlex GX280 SFF, Pentium 4, 3.2GHz, 1M, 800MHz
Serial No. 5Y2QV61 Location ITC Fee Payment

CPU Pentium 4-3.2GHz


OS Software MS Office Pro 2003 from P0051548, Dreamweaver 4

Wired NIC 00:11:43:BA:CD:9D


TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public

Entered by Date Memo
Brian Smith Apr 10, 2007 08:35 AM
I replaced the power supply.
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Brian Smith Apr 10, 2007 08:06 AM
Task reassigned to Brian Smith.
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Joe Crowe Apr 09, 2007 06:38 PM
Take the new power supply out of the Optiplex in
the outbox.  Bring back her PS with the WOU number
written on it (using tape)
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Jonathan Guillen Apr 03, 2007 08:21 AM
User called back. She's hearing the noise again. 
She put the phone up near it and I could hear it 
as well. Slightly oscilating hum/grinding noise.
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Brad Dougherty Apr 02, 2007 12:08 PM
Task reassigned to Joe Crowe.
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Brad Dougherty Apr 02, 2007 12:08 PM
She probably needs a new power supply. Joe's going
to order one.
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Myron Hoeckle (Student) Apr 02, 2007 09:40 AM
Task reassigned to Brad Dougherty.
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Audrey Macken Apr 02, 2007 08:05 AM
The computer stopped making the noise. She had 
been discussing, with one of the techs, replacing 
the hard drive and thinks it may now be time to 
do that.
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Audrey Macken Apr 02, 2007 08:00 AM
Her computer is making noise again. She said it 
sounds like it is about to take off.
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Brian Smith Mar 21, 2007 01:37 PM
went over to take a look because she was in her 
office. I did not hear any problems. I gave a few 
things for her to look for when it happens and 
she said she would call us back if it happens 
again.
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Brian Smith Mar 21, 2007 01:24 PM
Task reassigned to Brian Smith.
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Brian Smith Mar 21, 2007 12:31 PM
went over, she was out of the office. I just left 
a voicemail.
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Brian Smith Mar 21, 2007 12:17 PM
Task reassigned to Brian Smith.
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Audrey Macken Mar 21, 2007 09:38 AM
She will be in until around 2 today. Mike asked 
her to leave the computer off until it gets 
worked on, so that is what she is doing. She is 
kind of stuck without it, though.
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Michael Orr Mar 20, 2007 09:15 AM
Called, left vm.
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Brian Smith Mar 08, 2007 11:51 AM
called and left a voicemail for times available.
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Michael Orr Mar 06, 2007 08:21 AM
This was a problem before and we replaced her
power supply. Just something to keep in mind when
you check it out.
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Courtney Wehner Feb 27, 2007 02:08 PM
This started yesterday. She will be back in her 
office tomorrow at 8a. 
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