Service Request Ticket - # 19540

Service Request Information

CONTACT Name Alderson, Kathryn L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 28, 2007 09:06 AM
Department Phone 88441
Location Email aldersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051151[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. 0612YB009B Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:9D:CC

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Mar 01, 2007 05:52 PM 
Replaced keyboard. Ticket 19440 was about this
same problem with the same machine. Both tickets
are now closed.
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Joe Crowe Mar 01, 2007 03:44 PM 
Task reassigned to Michael Orr.
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Mark Lyons Mar 01, 2007 07:58 AM 
Kathryn would like task reopened. She said that 
it is a keyboard issue, and would like the 
keyboard to be replaced.
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Joe Crowe Feb 28, 2007 01:36 PM 
Task reassigned to Joe Crowe.
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Audrey Macken Feb 28, 2007 09:09 AM 
Some people can log in, others can't. The people 
who are unable to log in don't have any problem 
on other computers. Kathy is one of the poeple 
this is happening to, so if there are any 
questions, you can ask her.
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