Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Mar 01, 2007 10:24 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050957 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 700m, Pentium M, 2GHz,400MHz FSB, 12.1-in WXGA
	Serial No.	27GBX81	Location	PDR
	CPU	Pentium M 2.0 GHz
	OS	Unknown	Software
	Wired NIC	00:12:3F:6A:03:D6
	Wireless NIC	00:13:CE:38:C1:35

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Mar 02, 2007 01:29 PM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Mar 02, 2007 01:29 PM	this is complete	Add Attachment
Brian Smith	Mar 02, 2007 11:47 AM	forgot that I have a tech fee meeting to get to. I will not have time to update sophos on this laptop.	Add Attachment
Brian Smith	Mar 02, 2007 11:37 AM	Task reassigned to Brian Smith.	Add Attachment
Brian Smith	Mar 02, 2007 11:37 AM	going to take a look	Add Attachment
Brad Dougherty	Mar 02, 2007 11:27 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Mar 02, 2007 11:27 AM	Pumping this up to High Priority.	Add Attachment
Courtney Wehner	Mar 02, 2007 11:26 AM	I called and told the techs	Add Attachment
Courtney Wehner	Mar 02, 2007 11:26 AM	She called in and said that this is important because they usually check out these laptops over the weekend and this is one less that they can use for that.	Add Attachment
Jonathan Guillen	Mar 01, 2007 10:25 AM	She said this issue was just fixed before. The laptop will be on her desk .	Add Attachment