Service Request Ticket

Service Request Information

CONTACT	Name	Kunze, Linda	Date	Mar 02, 2007 12:57 PM
	Department	Behavioral Sciences Division	Phone	88344
	Location		Email	kunzel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20030317 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Color LaserJet 2500TN printer
	Serial No.	CNGHB31879	Location	PDR
	Model	C9708A	Hostname
	Notes	250 sheet and 500sheet input tray 2 and 3, 4ppm color/16ppm black, internal jetdirect 615n, http://psychlab.wou.edu/	Ink/Toner Refill
	Wired NIC	00:01:E6:B4:76:6C

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Mar 12, 2007 06:52 PM	It'll sit for a while. This stuff is very low on the priority for me. I cannot do much with color anyway, so it's a time sink. There are people that I CAN help.	Add Attachment
Joe Crowe	Mar 12, 2007 06:51 PM	I had Myron place a B&W printer (4100) in it's place. There's a sign on it to tell users that color printing is avialble in other locations.	Add Attachment
Joan Guralnick	Mar 12, 2007 02:08 PM	Linda just called back on this. No one is having any success printing to this printer. She wondered if all of the pages that didn't print need to be canceled.	Add Attachment
Jonathan Guillen	Mar 09, 2007 03:51 PM	User called back about this. Adam changed the cyan and yellow. Joan tested it and it was working fine, but Linda called Joan today and said that it isn't working.	Add Attachment
Joe Crowe	Mar 02, 2007 03:13 PM	Task reassigned to Joe Crowe.	Add Attachment
Joe Crowe	Mar 02, 2007 02:25 PM	The cyan cartridge needs to be replaced.	Add Attachment
Jonathan Guillen	Mar 02, 2007 12:58 PM	Linda says that this printer has been having constant problems and she feels like she has to call every week for it.	Add Attachment