Service Request Ticket - # 19587

Service Request Ticket - # 19587

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Service Request Information

CONTACT	Name	Miller, Mary	Date	Mar 05, 2007 07:50 AM
	Department	Creative Arts	Phone	88461
	Location		Email	millerml@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030710 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	6QC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:5C:42

TECHS	Submitted by	James Varieur	Contact	specialdoug@hotmail.com	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Tracking

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Mar 06, 2007 02:47 PM	She didn't have permissions to the proper locations. Joe gave her the same permissions Karen Willis had and that fixed the problem.	Add Attachment
Brad Dougherty	Mar 06, 2007 01:38 PM	Task reassigned to Brad Dougherty.	Add Attachment
Michael Orr	Mar 06, 2007 09:37 AM	It IS still a problem and she has rebooted a couple times today. Already heading out on ticket 19534 so if someone can look at that today that'd be awesome.	Add Attachment
Michael Orr	Mar 06, 2007 09:36 AM	Scratch that, as I was typing up the email Kevin called about another ticket and I found out that Mary is subbing in for Karen Willis while Karen's out on maternity leave. So that phone number is correct. DID NOT EMAIL her. I called and left a vm asking her to reboot and call in to let us know if the problem persists.	Add Attachment
Michael Orr	Mar 06, 2007 09:33 AM	88461 goes to Karen Willis' voicemail. Also, Mary Miller doesn't come up in findit. I'm emailing her asking if she's tried to reboot the machine and see if that fixes the problem. Also asked her to call/email us with her phone number so we can update it. When she gives us this info please be sure to update it in the helpdesk software.	Add Attachment
James Varieur	Mar 05, 2007 07:54 AM	After she logged in this morning an error popped up, windows post script 80070041 access denied She is logged in and can check her e-mail, open browsers, but she needs access to the creative arts drive.. All the other netwrok drives are there but not the creative arts Drive...	Add Attachment