Service Request Ticket

Service Request Information

CONTACT	Name	Johnson, Michael	Date	Mar 05, 2007 11:02 AM
	Department	Health & Exercise Science	Phone	88420
	Location		Email	johnsonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030408 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, Pentium 4 at 2.80GHz
	Serial No.	4MHJ141	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro 2003 from P0045604 installed as Office XP Pro
	Wired NIC	00:0C:F1:8C:30:4D

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	dougherb@wou.edu	88925

Entered by	Date	Memo
Brad Dougherty			Email Public
Entered by	Date	Memo
Brad Dougherty	Mar 12, 2007 11:22 AM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Mar 12, 2007 11:22 AM	I ran an office repair and I showed them how to use the "printable" button in communications express. This should solve their problems.	Add Attachment
Courtney Carlson	Mar 08, 2007 01:22 PM	Call in, wondering when someone (Mike?) would be over to help. He said that someone will always be in the office, so a tech could come at any time. He sounded frustrated as he explained that he "thought no one had yet acted on his request."	Add Attachment
Audrey Macken	Mar 07, 2007 12:30 PM	There should be someone in the office all day, but he would like to set an appointment if that is possible.	Add Attachment
Michael Orr	Mar 06, 2007 09:29 AM	Called and left vm for times to come by and check it out.	Add Attachment
Audrey Macken	Mar 05, 2007 11:04 AM	Student worker Eric called this in. Originally, he couldn't get Word documents to print. He got an error message that said the printer was not responding. He tried to fix that, now any MS Office document will not open. He said there will be someone in there pretty much all day.	Add Attachment